Frequently Asked Questions

Hermitage Roanoke is accredited by CARF-CCAC ( Commission on Accreditation of Rehabilitation Facilities-Continuing Care Accreditation Commission). CARF-CCAC accreditation is widely regarded as a “seal of approval” for retirement communities. A service provider begins the accreditation process with an internal examination of its programs and business practices. Then the provider requests an on-site survey that will be conducted by a team of expert practitioners selected by CARF. During the survey, the provider must demonstrate that it conforms to a series of rigorous and internationally recognized CARF standards. Based on the results of the survey, CARF prepares a written report of the provider’s strengths and areas for improvement. If a provider has sufficiently demonstrated it conforms to the standards, it earns CARF accreditation.

Hermitage Roanoke requires all residents carry Medicare and a Medicare Supplement policy or equivalent. As a federal medical health insurance program, Medicare will help defray costs associated with physicians and hospital stays; however, Hermitage in Roanoke is not a certified Medicare health facility, so your Medicare benefits do not cover the monthly cost for Health Services.

No. Hermitage Roanoke is a private pay community, meaning residents must have financial resources to live here. As part of the application process, the future resident submits a confidential financial application for approval.

Most Long Term Care Insurance policies pay a daily reimbursement amount for Assisted Living or Nursing Care up to a daily or monthly maximum. We are happy to review the terms of your policy with you to see what the requirements are to qualify for the benefit. We will assist you in filing any necessary paperwork/billing information that your provider requires.

No. Medicaid is a State and Federal program that may pay for nursing home costs for individuals with very limited income and assets. Hermitage Roanoke is not a Medicaid approved community.

A. Plan a visit if you have not already done so! Call (540) 767 6800 and ask for Marketing or e-mail us at spainter@pinnacleliving.org. If you are coming from out of town, you might like to spend the night in one of our guest accommodations, as our guest of course.