Since the beginning of the COVID-19 pandemic, Pinnacle Living has provided regular updates to our website regarding the plans and actions we’ve taken to keep our community safe and informed.
On January 4th, one (1) Assisted Living resident was identified as positive for COVID-19. Per the local health department, additional testing will be completed for any exposed individuals. There are currently no positive residents on Dogwood Lane. The local health department also provided the following guidance:
Per local health department guidance, we will retest all exposed residents and team every 2 days. After two (2) consecutive rounds of testing with no positive results, we will resume normal operations.
Hermitage Roanoke is in frequent contact with the Virginia Department of Health (VDH) and will continue to follow guidance from both VDH and the CDC. All other current guidelines remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810.
On December 13th, 100% testing was completed for Assisted Living residents and four (4) antigen tests returned positive results for COVID-19. There are currently no positive residents on Dogwood Lane. The local health department was contacted and provided the following guidance:
Per local health department guidance, we will retest all residents in affected areas at least every 2 days. After two (2) consecutive rounds of testing with no positive results, we will resume normal operations.
Hermitage Roanoke is in frequent contact with the Virginia Department of Health (VDH) and will continue to follow guidance from both VDH and the CDC. All other current guidelines remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810.
Per Virginia Department of Health (VDH) guidance, normal services have resumed.
Visitors
Residents
Team
Our community continues to work with the Virginia Department of Health (VDH) and their numerous health partners to maintain the safety and well-being of our campus.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810.
On August 19th, we completed further COVID-19 testing for 100% of the residents in our licensed areas. No new positive results were identified. This brings our current total positive case count to two Assisted Living residents and three Dogwood Lane residents. We remain in contact with the local health department and continue to adhere to the following guidance:
Per local health department guidance, we will retest all residents in our licensed areas again on August 23rd and, if no new positive results are identified, will work with the local health department to begin resuming normal operations. If new positive results are identified on August 23rd, we will need to complete at least two additional rounds of testing.
Hermitage Roanoke is in frequent contact with the Virginia Department of Health (VDH) and will continue to follow guidance from both VDH and the CDC. All other current guidelines remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810.
On August 5th, we completed COVID-19 testing for 100% of the residents in our licensed areas. Antigen tests for 13 Assisted Living residents returned positive results. There are currently no positive residents on Dogwood Lane. The local health department was contacted and provided the following guidance:
Per local health department guidance, we will retest all residents in our licensed areas at least every five days. After two consecutive rounds of testing with no positive results, we will resume normal operations.
Hermitage Roanoke is in frequent contact with the Virginia Department of Health (VDH) and will continue to follow guidance from both VDH and the CDC. All other current guidelines remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810.
Updated: Thursday, March 8 | 1:00 p.m.
With local COVID-19 positivity rates declining and no current positive cases in our community, visitation will resume with the following guidelines:
Residents who choose to leave the building are reminded to wear masks, wash their hands, and practice social distancing whenever possible for their own protection.
Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.
Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.
We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:
For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.
For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.
Team members should notify your immediate supervisor.
If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.
Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety:
Should you have any questions or concerns, please do not hesitate to contact Hermitage Roanoke’s Executive Director.
Updated: Thursday, May 5 | 1:30 p.m.
With no current positive COVID-19 cases in our community, the following guidelines are in place:
Visitors
Residents
Team
Exposures
Should you have any questions or concerns, please do not hesitate to contact Hermitage Roanoke’s Executive Director.
Updated: Thursday, February 24 | 10:00 a.m.
Per guidance from the Virginia Department of Health, visitation is temporarily discouraged for Assisted Living residents due to active COVID-19 cases.
In-person visitation has resumed on Dogwood Lane. Family members and guests who are visiting will be asked to sign in and go directly to the resident’s room and not visit in any common areas.
Residents who choose to leave the building are reminded to wear masks, wash their hands, and practice social distancing whenever possible or their own protection.
Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.
Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.
We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:
For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.
For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.
Team members should notify your immediate supervisor.
If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.
Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety:
Should you have any questions or concerns, please do not hesitate to contact Hermitage Roanoke’s Executive Director.
Updated: Monday, January 3 | 11:00 a.m.
Due to rising COVID-19 infection rates in the Roanoke area, in-person visits are being restricted to designated areas. Please contact the receptionist to schedule visits.
Hospice visits may be arranged by contacting the Assistant Director of Nursing. Residents are being asked to only leave the community for essential medical appointments. This policy will be reevaluated on January 17, 2022. We understand these limitations are disappointing but are necessary to protect the health and safety of our residents and team members
Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.
Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.
We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:
For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.
For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.
Team members should notify your immediate supervisor.
If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.
Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety:
Should you have any questions or concerns, please do not hesitate to contact Hermitage Roanoke’s Executive Director.
Updated: Thursday, December 23 | 8:00 a.m.
Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.
As you make your holiday preparations and visitation plans, we wanted to share some health and prevention tips to help you celebrate the season safely!
Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.
Connecting with family and friends during this special time of year is vital to maintaining our emotional well-being, even during the ongoing COVID-19 pandemic. This year, we hope you will plan ahead to have a healthy and happy holiday season.
We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:
For residents who leave our communities for family visits, gatherings, or other travel for the holidays, be aware that screening and/or rapid testing may be necessary upon your return.
For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.
Team members should notify your immediate supervisor.
If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.
Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety during the holidays:
According to the VDH, it might also be wise to consider the following risk levels when making plans to celebrate the holidays with your loved ones this year:
Low Risk Activities
Medium Risk Activities
High Risk Activities
How ever you choose to celebrate this year, we hope you have a safe and wonderful holiday season. Should you have any questions or concerns, please do not hesitate to contact your community’s Executive Director.
Updated: Friday, August 6 | 8:00 a.m.
Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.
We have communicated openly, transparently, and worked diligently to educate all team members about COVID-19 and even conducted highly successful voluntary COVID-19 vaccine clinics. Following guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services, we have enforced masking mandates, maintained physical distancing requirements, and modified services as appropriate to our residents.
Because of this work, we have much to be proud of:
Sadly, our hard work and perseverance aren’t enough. As we watch the local and national news, we notice that the number of COVID-19 positive cases is on the rise. The new COVID-19 Delta variant is running rampant in many communities across the country, and we know of at least one senior living community in Virginia that has had a “COVID-19 breakthrough outbreak” even though their vaccine rates are similar to ours.
Pinnacle Living acknowledges the desire for personal choice, but we must face our responsibility to protect our communities as best we are able. What is clear is that COVID-19 vaccinations work and the consequences to our communities from resurging COVID-19 infections is life threatening. We have weighed individual preference with the safety of our residents, families, visitors, volunteers, and team members, and have come to the following conclusions:
Our Executive Directors and Health Services Teams will work with unvaccinated team members to secure COVID-19 vaccines so their employment with Pinnacle Living will not be impacted by this policy.
COVID-19 Update for Hermitage Roanoke
On behalf of the Pinnacle Living Boards of Directors and our Leadership Team, thank you for your understanding and flexibility during the COVID-19 pandemic. The demands of the last 16 months have been tremendous. We are grateful for the perseverance of our residents, the cooperation of families and friends, and the dedication of our team members. We have grown in our understanding of and respect for one another as we have worked hard to keep residents and team members informed and safe.
As our communities emerge from the pandemic, we will continue to be vigilant in our efforts to maintain the health and safety of our residents and teams. We are following the latest guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services.
We strongly advise all visitors to be fully vaccinated for COVID-19 before visiting our communities. Basic health screening questions will continue to be asked. If you are experiencing any cold or flu-like symptoms, please postpone your visit.
Should you have any questions concerning visiting Hermitage Roanoke, the proper use of masks, or other guidelines, please do not hesitate to contact our executive director.
Hermitage Roanoke and Pinnacle Living are thrilled the CDC has issued new guidance concerning mask usage by fully vaccinated individuals. However, as providers of senior living services, we must remain vigilant and continue to use masks in public areas and when interacting with individuals who are not yet vaccinated.
We are hopeful the Virginia Department of Health, the Department of Social Services, and the Centers for Medicare and Medicaid Services will issue updated guidance soon, but until that guidance is published, our guidelines concerning mask usage, physical distancing, and hand hygiene remain unchanged.
Should you have any questions concerning the proper use of masks at Hermitage Roanoke, please do not hesitate to contact the executive director. Thank you!
With continued post-vaccination clinic success and close monitoring of local positivity rates, Hermitage Roanoke will be updating the following services beginning May 3, 2021:
Unvaccinated visitors and/or residents may continue to schedule visits in the Florida Room or visit outdoors by contacting reception at (540) 767-6800.
Residents and visitors are reminded to wear masks and observe appropriate distancing to reduce the possibility of exposure. While the vaccine has been shown to reduce symptomatic occurrences of COVID-19, the possibility of transmission remains.
All other current guidelines remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810 or Missy Jarvis, Director of Nursing, at (540) 767-6833.
With continued post-vaccination clinic success and close monitoring of local positivity rates, Hermitage Roanoke will be updating the following services beginning May 3, 2021:
Unvaccinated visitors and/or residents may continue to schedule visits in the Florida Room or visit outdoors by contacting reception at (540) 767-6800.
Residents and visitors are reminded to wear masks and observe appropriate distancing to reduce the possibility of exposure. While the vaccine has been shown to reduce symptomatic occurrences of COVID-19, the possibility of transmission remains.
All other current guidelines remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767-6810 or Missy Jarvis, Director of Nursing, at (540) 767-6833.
Considering our successful vaccination clinics in partnership with Walgreens and recent guidance from the CDC, our updated community practices are as follows:
Residents traveling outside of the community are reminded to wear masks and observe appropriate physical distancing to reduce the possibility of exposure. While the vaccine has been shown to reduce symptomatic occurrences of COVID-19, the possibility of transmission remains.
All other current restrictions remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at 540-767-6810 or Missy Jarvis, Director of Nursing, at 540-767-6833.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
Due to the success of our first two vaccine clinics in partnership with Walgreens, we will be updating the following services to residents starting today, February 23, 2021:
Residents traveling outside of the community are reminded to wear masks and observe appropriate distancing to reduce the possibility of exposure. While the vaccine has been shown to reduce symptomatic occurrences of COVID-19, the possibility of transmission remains.
All other current restrictions remain in place.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director, at (540) 767 6810 or Missy Jarvis, Director of Nursing, at (540) 767 6833.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
Hermitage Roanoke recently received positive COVID-19 test results for one team member. That individual is currently under self-isolation at home and will be able to return to work only after a negative COVID-19 test is obtained. At this time, we believe there is minimal risk for exposure to residents or other team members. All residents and team members will continue to wear face masks in public, practice safe social distancing, and wash hands regularly.
Hermitage Roanoke conducted its first onsite COVID-19 vaccine clinic with Walgreens Pharmacy for all residents and team members on Thursday, January 14, 2021. The second vaccine clinic is scheduled for Wednesday, February 3, 2021 and the third and final vaccine clinic is scheduled for Wednesday, February 24, 2021.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
As you know, COVID-19 has led the headlines for months. Now, the COVID-19 vaccines are making national news with their proven effectiveness and early distribution. The Pfizer vaccine has received Food and Drug Administration (FDA) Emergency Use Authorization approval and is on its way to locations across the country. We have received many questions about the vaccine and can now offer a bit more information to ensure we are all on the same page.
When will Hermitage Roanoke receive the vaccine?
We are anxiously awaiting more details related to the availability of those vaccines in our communities, but we know we are near the top of the list. Because the COVID-19 vaccine will be available in limited quantities initially, the Centers for Disease Control and Prevention (CDC) and the National Academies of Sciences, Engineering, and Medicine (NASEM) have developed phased approaches for allocating the vaccine by state.
Fortunately for us, the government plans to vaccinate hospital workers, long-term care providers (LTC) and residents early in the distribution plan. We expect the first 70,000 doses to be available to Virginians in December. After this, the distribution will continue following the State’s plan.
How will the vaccine be distributed to us?
It will take months for enough vaccine to be manufactured to provide the needed doses for all people in the United States. The current plan is to ship the vaccine to major pharmacy retailers who will distribute it to us.
Pinnacle Living and Hermitage Roanoke have made the decision to partner with Walgreens, who will coordinate, schedule, and administer the vaccine on behalf of the Virginia Department of Health (VDH), once it is available. Representatives from Walgreens will come to our communities on three separate dates to administer the vaccine. During the first visit the initial dose will be given followed three to four weeks later with the second dose. A third trip will be made to catch anyone missed earlier.
How much will it cost to be vaccinated?
It is our understanding you will not be charged for the vaccine.
Facts about the COVID-19 vaccine:
Is the vaccine safe?
The vaccines being readied for distribution have undergone rigorous scientific tests to make sure they are safe. Thousands of adults from many races and varying ages volunteered to be part of the testing. Similar to most vaccinations, the testing shows you may experience some muscle soreness at the site of the injection. Following the second injection, some people reported a low fever and achiness that went away after a day or so. This reaction shows your body is building an immunity.
Will the vaccine be mandatory?
With the information we have available today, Pinnacle Living and Hermitage Roanoke will not be requiring team members or residents to take the vaccine at this time. However, we want to protect our team members and residents from the spread of COVID-19 and we are strongly encouraging everyone to receive the vaccine as the highest level of protection against COVID-19.
This virus attacks people in different ways. Some show no symptoms but can still spread the disease, some become mildly ill, and some become very sick or die. The vaccine is the best way to protect yourself and your loved ones and ultimately reduce the presence of the virus. Even if you have already had COVID-19, the CDC recommends you get vaccinated.
If I get vaccinated, will I still have to wear a mask?
The Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public, as well as practice safe distancing and frequent hand washing after being vaccinated. We will need to continue doing these things until most Americans are vaccinated.
YOUR SAFETY IS OUR TOP CONCERN
We know the past several months have been difficult on everyone. However, these developments regarding the release of the vaccine have been the silver lining we’ve all been waiting for. Once again, we are strongly encouraging everyone to receive the vaccine so you can protect yourself and your community against COVID-19. We want you, your loved ones, and our team members to stay healthy so we can all enjoy the Holidays in 2021.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
On Wednesday, December 16, we received notification that one of our Dogwood Lane residents tested positive for COVID-19. Our local health department was notified and, to mitigate any potential spread, all Dogwood lane residents and team members were tested twice for COVID-19. The first round of testing, which was a rapid test, identified no additional results. The second round of resident and team member tests has also been completed, which identified one positive team member.
Due to these positive cases, we have temporarily suspended scheduled visitation for Dogwood Lane residents and have limited access to and from the neighborhood per guidance from the Virginia Department of Health (VDH). The Hermitage Roanoke Healthcare team will work within VDH guidelines to limit exposure to other residents, team members, and families. Additional testing will be conducted at the discretion of VDH.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
On Monday, November 23, 2020, we retested 100% of our team members, Assisted Living residents, and Dogwood Lane residents. No new residents tested positive and all previously positive residents in our community have surpassed their quarantine period, being cleared by the local health department.
Due to these excellent results, and following guidance from the Virginia Department of Health (VDH), we are moving forward in the following ways over the next few days:
Our Leadership Team will be facilitating these changes over the next few days and will ensure the use of appropriate PPE and physical distancing.
With the ongoing rise of COVID-19 cases in our area, it is imperative that we continue to work within VDH guidelines to limit the possibility of exposure to residents, team members, and families.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540)767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
On Monday, November 16, 2020, we retested 100% of our team members, Assisted Living residents, and Dogwood Lane residents. The latest results show that two additional team members and two additional residents returned positive COVID-19 results, which means we now have a total of 13 residents and six team members who have tested positive for COVID-19. However, we do anticipate the residents and team members who previously tested positive to be cleared within the next week. All affected residents and their families have been notified. We have also notified the Virginia Department of Health (VDH) and the Virginia Department of Social Services (DSS) of these results.
As mentioned in our previous update, we will continue to take every available precaution, including use of appropriate Personal Protective Equipment (PPE) and frequent sanitizing of surfaces. Residents are asked to remain in their residences unless a trip out is absolutely necessary.
The Hermitage Roanoke healthcare team continues to work within VDH guidelines to limit exposure to other residents, team members, and families. We plan to conduct additional COVID-19 testing at the direction of VDH.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.
Physical Distancing + Safety Restrictions
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
We want to thank the Health Services Team for their excellent work in collecting COVID-19 test samples over the past 24 hours. Also, special thanks to Missy Jarvis for driving those tests kits to Richmond last night so we could receive test results as quickly as possible.
Unfortunately, the results of those tests are disappointing. We now have a total of 10 residents and 4 team members who have tested positive for COVID-19. All affected residents and their families have been notified. We have also notified the Virginia Department of Health (VDH) and the Virginia Department of Social Services (DSS) of these results.
Because of the number of positive cases, we must be certain to take every available precaution. Residents are asked to remain in their residences unless a trip out is absolutely necessary. The dining room is closed. We are delivering meals to our Health Care and Assisted Living Residents. Apartment residents can continue to pick up their meals at the Rose Garden entrance. All group activities and events are canceled for the foreseeable future. In-person visitation with family and friends will also be canceled and any non-medical transportation is suspended until further notice.
The Hermitage Roanoke healthcare team will work within VDH guidelines to limit exposure to other residents, team members, and families. We plan to conduct additional COVID-19 testing at the direction of VDH.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.
Physical Distancing + Safety Restrictions
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
Over the weekend we received notice that a member of our physical therapy team tested positive for COVID-19. That team member was in contact with nine residents last week and all of those residents are being asked to quarantine. This morning, we also received notice that one Assisted Living resident tested positive for COVID-19. Contact tracing for this person is being completed today.
Due to these positive cases, we are closing the dining room effective immediately and will go back to our delivered meal program. We are canceling group activities and events and, sadly, we must also cancel in-person visitation with family and friends until further notice.
The Hermitage Roanoke healthcare team has been in contact with the Virginia Department of Health (VDH) and the Department of Social Services (DSS). We are working closely with VDH to limit exposure to other residents, team members, and families. Early indications from health department officials are that potential spread of the virus is minimal, because of the preparedness plans already implemented, but we must practice self-isolation until further notice. We will be working with VDH to also conduct COVID-19 testing starting today.
Our healthcare team will be in contact with the limited number of residents and team members who may have been in contact with the positive individuals to communicate and implement interventions as directed by the health department or other health professionals. The families of the residents who were exposed are also being contacted. Officials from the Virginia Department of Health may contact those individuals as well.
Again, following guidance from the Centers for Disease Control and Prevention (CDC), VDH, the Virginia Healthcare Coalition, and our Medical Director, all residents are asked to continue to practice physical distancing and wear masks when outside your apartment. Out of an abundance of caution, we are temporarily reinstating many of the restrictions we put in place when the pandemic first arrived, which you can find below, and we will continue to deep clean common areas and our health services areas in the community. As we move forward, this policy will remain in effect for the foreseeable future.
Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.
Physical Distancing + Safety Restrictions
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
With Thanksgiving Day approaching, our visitation restrictions will unfortunately remain in place due to the ongoing pandemic. We will increase the number of timeslots available for scheduled visits on Thanksgiving Day to allow family and friends to see their loved ones.
Similar to previous years, Assisted Living residents and those on Dogwood Lane will be served a Thanksgiving meal in their respective dining areas. Independent Living residents may pick up their Thanksgiving meal at the Rose Garden entrance just as they do with all other meals.
Unless there are significant changes with the COVID-19 pandemic, we anticipate our Christmas Day plans to have similar guidelines.
Please call the front desk to schedule your visit today.
Sincerely,
James Stovall,
Executive Director
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
To continue scheduled visits for our residents’ family and friends during the colder months, we will be moving our visiting location on Saturday, October 3.
Rather than being outdoors on the patio, we will be moving the visiting tables into the Florida Room, which is connected to the Main Lobby.
Visitors will continue to park in the front parking lot and walk to the right side of the building towards the patio. COVID-19 screening will be conducted prior to entry and visitors will be directed to one of two Florida Room entrances to see their loved one.
We do ask that our visitation guidelines continue to be followed. These guidelines will be posted at each table for reference. Failure to follow the posted guidelines could result in cancelation of the visit.
Thank you for your continued cooperation and support as we try to ensure the wellbeing of our residents and team.
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
Updated: Monday, September 14 | 1:30 p.m.
As we continue to navigate our way through the pandemic, most of our restrictions have remained the same. Today, Roanoke City has a positivity rate of 9.1%, which continues to be a concern for our community.
Due to varying guidance from the Virginia Department of Health and the Department of Social Services, we are currently in Phase 1 for Dogwood Lane and in Phase 2 for Assisted Living. While we have had no positive resident cases of COVID-19, we feel it is in our community’s best interest to remain in these phases until we see an improvement in Roanoke City’s data.
Below is an outline of our current restrictions, which includes specific information noted for Assisted Living or Dogwood Lane:
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.
Reminder for Team Members:
A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
Updated: Monday, June 15 | 1:30 p.m.
As Virginia entered Phase 2, we at Hermitage Roanoke also entered our own Phase 2. Phase 1 was successful with the restrictions we lifted, specifically reopening the beauty shop with limited capacity, and allowing for limited transportation. We thank you for your continued cooperation in Phase 2.
Our goal remains to ensure the safety and wellbeing of Hermitage Roanoke’s residents. Therefore, our plans may be altered based on new information and the ability to remain successful in keeping the COVID-19 virus out of our community. We anticipate the next two phases could last two to four weeks at minimum depending upon many variables, including zero positive COVID-19 cases.
Hermitage Roanoke’s Phase 2 start date was Wednesday, June 10, 2020, and changes to restrictions in licensed areas were as follows:
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
During Phase 2, the 14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your continued cooperation and assistance with helping our community return to normal operations.
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
Dear Residents, Families, and Team Members:
As Virginia entered Phase 2, we at Hermitage Roanoke also entered our own Phase 2. Phase 1 was successful with the restrictions we lifted, specifically reopening the beauty shop with limited capacity, and allowing for limited transportation. We thank you for your continued cooperation in Phase 2.
Our goal remains to ensure the safety and wellbeing of Hermitage Roanoke’s residents. Therefore, our plans may be altered based on new information and the ability to remain successful in keeping the COVID-19 virus out of our community. We anticipate the next two phases could last two to four weeks at minimum depending upon many variables, including zero positive COVID-19 cases.
Hermitage Roanoke’s Phase 2 start date was Wednesday, June 10, 2020, and changes to restrictions in licensed areas were as follows:
Visitors:
Dining:
Wellness & Leisure:
Medical Transportation:
Laundry:
Packages & Outside Items:
Housekeeping:
Beauty Shop:
Face Masks:
During Phase 2, the 14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.
You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your continued cooperation and assistance with helping our community return to normal operations.
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted
The recent announcement of Governor Northam’s multi-phase plan for reopening Virginia is wonderful news. Hermitage Roanoke is also working on a multi-phase plan specific to our community that will gradually ease our COVID-19 restrictions and slowly resume services and programs our residents have grown accustomed to in our community.
We appreciate your cooperation with the limitations that are in place to best protect our population from COVID-19 and ask that you continue to follow the guidelines implemented with each upcoming phase.
With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we entered Phase 1 of our plan Tuesday, May 26, 2020. As a reminder, Phase 1 could last for 2-4 weeks or longer. However, our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our community.
Hermitage Roanoke’s Phase I reopening plan includes the following:
Laundry:
Packages & Outside Items:
Housekeeping:
Wellness & Leisure:
Beauty Shop:
Medical Transportation:
Visitors:
Face Masks:
You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.
Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.
Thank you for your continued cooperation and assistance with helping our community return to normal operations.
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
Much like what we are seeing with the Commonwealth of Virginia’s “Forward Virginia” plans, our teams are working diligently to implement multi-phased, community-specific plans for the rollout of services and programs for our residents and their families.
Much like the Governor’s plan, we will be cautious as we move forward while taking steps to gradually grow services and programs that our residents have grown accustomed to at Hermitage Roanoke. These comprehensive plans address a myriad of services for residents, team members, guests, and families.
We will begin posting details of those plans beginning next week on Tuesday, May 26.
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
As we have all heard, Governor Northam intends to announce plans to slowly begin re-opening businesses in the Commonwealth of Virginia next week. The Governor has shared that the re-opening process will be a multi-phased process over several weeks, all focused on minimizing hospitalizations throughout the state.
A Summary of the Governor’s Plan, from his website, includes:
I understand physical isolation and changes in the way we provide services are challenging, but we must remember who we serve. Our residents are generally of an age that is most vulnerable to contracting and dying from COVID-19. Therefore, our plans will be focused on protecting our most vulnerable residents.
Our goal always has been, and always will be, the safety and wellbeing of our residents and team members. To that end, I must stress that like the Governor’s multi-phased plan to re-open Virginia, the plans we are developing will be multi-phased and catered to each Pinnacle Living community. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of our communities.
I am sure we are all looking forward to “normal” life in our communities, but much like the plan for the Commonwealth, Pinnacle Living will not be “flipping a switch” to go back to the way things used to be. In fact, we must all be prepared for significant changes in services, programs and policies until a proven vaccine is readily available, and even after that, gatherings with hundreds of residents may be a long way off.
It will take time to finalize and begin to implement the plans our teams are developing. Assuming we do not have a COVID-19 outbreak, we intend to share these plans with residents, families and team members by Friday, May 22, 2020.
Mother’s Day is just a few days away. I am very fortunate that both of my parents are living, and I truly miss spending time with them. Unfortunately, because of the COVID-19 crisis, face-to-face visits are not possible so please consider using technology to spend time with your loved ones in the coming days. Sadly, now is not the time for us to relax, we must continue to do the good work we are doing.
As a reminder, all restrictions concerning visitation, dining, events & programs, housekeeping services, transportation and medical services will remain in place and everyone will continue to be screened as they enter the community until at least May 25, 2020.
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze.
Our team members continue to do heroic work, and for that I will be forever grateful. But I need to ask everyone to do a bit more. As businesses begin to re-open and life outside of our communities starts to look a little bit more normal in the coming weeks, remember those we serve are among the most likely to suffer from this virus. PLEASE remember to practice “physical distancing” of not less than six feet from people both inside and outside of our communities.
These precautions continue to be necessary, and we ask for your cooperation, support, and understanding as we continue to respond to this rapidly evolving situation.
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
As we begin week 7 of the COVID-19 protocols put in place to protect both residents and team members, it is important to note that we are not yet near the finish line. As of this morning, there are nearly 9,000 confirmed cases of the virus state-wide with 1,500 Virginian’s hospitalized and sadly more than 300 deaths related to this horrible disease. Depending on which website you visit, or which newscast you tune in to, we may be weeks away from our worst days in Virginia.
We understand physical isolation is challenging. We all miss socializing with friends over meals, group exercise classes and visits with families. Most don’t see the efforts being made by every Pinnacle Living team member as they struggle to balance their call to serve residents with their personal need to protect loved ones.
Our communities are posting signs at our entrance ways that read “HEROES WORK HERE!” and our leadership teams are working daily to express our appreciation for those who go above and beyond to live our Mission of Enriching Life’s Journey. The other day a photo was posted on one of our community Facebook pages with a team member holding a sign that said, “NOT ALL SUPER HEROS WEAR CAPES!” In all honesty, that sign brought tears to my eyes.
Our residents and volunteers are also going above and beyond by providing cards and phone calls to residents and by sewing masks and gowns to protect our team.
To everyone, I say THANK YOU!
As I said in the opening sentence of this update, we are not yet near the finish line, and we have a long way to go before this crisis is behind us. Now is not the time for us to relax, we must persevere and continue to do the good work we are doing. As a reminder, the following restrictions remain in place for the foreseeable future:
DINING
EVENTS, PROGRAMS, AND ACTIVITIES
HOUSEKEEPING SERVICES
CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES
A REMINDER FOR TEAM MEMBERS:
A REMINDER FOR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
A recent Washington Post article shared the following perspective. Daniel Aldrich, a professor of political science and public policy at Northeastern University, is concerned that the term “social distancing” is misleading and that its widespread usage could be counterproductive. The World Health Organization has come to the same conclusion. Last week, it started using the term Aldrich prefers: “physical distancing.”
Aldrich says efforts taken to slow the spread of the coronavirus should encourage strengthening social ties while maintaining physical distance.
While Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests and contractors, we want to stress the importance of maintaining contact with friends and loved ones while maintaining physical distance from all – not just those who have been exposed or are sick. This is the time for us to check on friends and neighbors by phone, email, video chat or through the multitude of social media connections available today.
Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.
Please review the following list of practices that remain in place and note the updated practices in bold below:
PINNACLE LIVING RESIDENTS:
DINING
EVENTS, PROGRAMS, AND ACTIVITIES
HOUSEKEEPING SERVICES
CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES
PINNACLE LIVING TEAM MEMBERS:
GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors.
We would like to lift-up the exceptional work our team members are doing. Although the epidemic of COVID-19 has touched nearly all parts of Virginia, our team members — who are essential in providing services to our residents — continue to perform above and beyond the call of duty despite the personal challenges they face.
As we thank our team for their outstanding work with this update, we continue to be vigilant. There are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to avoid social gatherings, restrict travel outside of the community, and for everyone to take note of the following changes being made in each Pinnacle Living Community:
PINNACLE LIVING TEAM MEMBERS:
PINNACLE LIVING RESIDENTS:
DINING
EVENTS, PROGRAMS, AND ACTIVITIES
HOUSEKEEPING SERVICES
CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES
GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people; and avoid touching eyes, nose, and mouth.
These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. The epidemic of COVID-19 has touched nearly all parts of Virginia and things are likely to only get worse before they get better.
The disease is no longer confined to travelers returning from China or Italy but is now regarded as “community spread.” COVID-19 is caused by a type of coronavirus, which is more virulent than the seasonal flu and has a much higher mortality rate than the flu.
To that end, there are no plans to relax practices and services currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. Avoid social gatherings, no traveling outside of the community, and take note of the following changes being made in each Pinnacle Living Community:
Pinnacle Living Residents:
Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Pinnacle Living Team Members:
Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. To that end, all residents are encouraged to practice cautionary isolation as recommended by health officials; limit social gatherings and take note of the following changes being made in each Pinnacle Living Community:
Pinnacle Living Residents:
Dining
Events, Programs, and Activities
Housekeeping Services
Clinic Visits, Medical Appointments, and Physical Therapy Services
Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:
Pinnacle Living Team Members:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth.
These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
Pinnacle Living has been closely monitoring the evolving Coronavirus (COVID-19) outbreak in Virginia and has been taking appropriate precautionary measures to prevent entry of Coronavirus into our communities. There are no known cases of COVID-19 within any Pinnacle Living community.
However, now that there are several confirmed cases of COVID-19 throughout Virginia, Pinnacle Living is taking additional precautionary measures, effective immediately, to ensure the health, wellbeing, and safety of our residents, their families, and our team members.
Following guidance from the Centers for Diseases Control and Prevention (CDC), the Virginia Department of Health (VDH), and the Central Virginia Healthcare Coalition, and out of an abundance of caution, Pinnacle Living has implemented the following temporary visitation restrictions, effective immediately.
For Guests, Visitors, Family Members, Vendors, Contractors and Volunteers:
For Pinnacle Living Residents:
For Pinnacle Living team members and contract employees:
Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. If you need or have a scheduled appointment for medical services or care, please call ahead to your primary care physician or to the Clinic before departing for that visit. Please consider deferring non-emergent medical care for the foreseeable future.
These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation.
Visitation restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.
See What Others are Saying About Hermitage Roanoke
I had to leave my apartment for about 6 weeks and was in nursing care due to an accident. The nursing staff was so caring and so anxious to be helpful. Everyone tried to make me comfortable
...
Elizabeth Young – Resident
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— Lelia C. Siebold Family of Resident
My sister and I would like to express our thanks to you and to the staff of The Hermitage in Roanoke for helping us celebrate the 100th Birthday of our aunt, Roberta Copenhaver. As you know, we live in Maryland, 300 hundred miles from Roanoke. This caused us considerable concern as to how we were going to arrange her party.
...
— Henry Moody, Resident
We have nothing but praise, thanksgiving and love because we have been treated royally. The menus are creative, the chef is creative, the hard working waitresses and waiters are great, attentive, loving and caring
...
— G. Stuart and K. Jahnke Family of Resident
The food was good, service was fast. Everyone was friendly. Nice atmosphere. The rolls were good. The peach cobbler was warm and yummy!
...
— Charlotte Myers, Resident
We have a talented Chef, a wonderful kitchen staff and lovely caring waiters and waitresses who treat us so well.
...
Walt and Dee Burch – Residents
The location here is great. It’s close to everything and the transportation service is excellent. Whether it’s a doctor’s appointment or shopping, there is always transportation scheduled. We looked at other communities, some with tiny apartments that would not serve our purposes
...
Ted Russell – Resident
I think the amenities and activities are great but what has really impressed me is the fellowship—there are some mighty fine people here. It’s a great place to make friends.
...
Family Member
My Mother-in-law is quite plucky, belying her genteel grace and southern charm. Living at Roanoke’s retirement community, Hermitage, affords her many opportunities to participate in diverse activities and release her inner spunk. The creative Activities Director there routinely schedules fun
...
Elizabeth Young – Resident
I had to leave my apartment for about 6 weeks and was in nursing care due to an accident. The nursing staff was so caring and so anxious to be helpful. Everyone tried to make me comfortable
...
Easley L. Moore,- Jr Son of Resident Mattie Moore
Mom was wise enough to decide on her own initiative to move into Hermitage Roanoke. Too often, individuals wait too late to make such a move. She got to know all of the other residents as well as all of the leaders and staff members. These people became more than friends; they became part
...
Donna Will – Daughter of Resident Sara Corriher
I feel that Hermitage Roanoke, with its beautiful grounds, efficiently run facility, and warm and friendly staff, provides excellent care for my mother. They know immediately when she needs extra assistance, and provide it with loving care. From the front office staff to the nursing and dining hall staff
...
Which former Virginia governor lived and worked in Roanoke for many years?
Linwood Holten, who served from 1970 – 1974.