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About Roanoke Retirement Community

COVID-19 Update Archive

Since the beginning of the COVID-19 pandemic, Pinnacle Living has provided regular updates to our website regarding the plans and actions we’ve taken to keep our community safe and informed.

Positive COVID-19 Diagnosis at Hermitage Roanoke

On Monday, November 16, 2020, we retested 100% of our team members, Assisted Living residents, and Dogwood Lane residents. The latest results show that two additional team members and two additional residents returned positive COVID-19 results, which means we now have a total of 13 residents and six team members who have tested positive for COVID-19. However, we do anticipate the residents and team members who previously tested positive to be cleared within the next week. All affected residents and their families have been notified. We have also notified the Virginia Department of Health (VDH) and the Virginia Department of Social Services (DSS) of these results.

As mentioned in our previous update, we will continue to take every available precaution, including use of appropriate Personal Protective Equipment (PPE) and frequent sanitizing of surfaces. Residents are asked to remain in their residences unless a trip out is absolutely necessary. 

The Hermitage Roanoke healthcare team continues to work within VDH guidelines to limit exposure to other residents, team members, and families. We plan to conduct additional COVID-19 testing at the direction of VDH.

Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.

Visitors:

  • In-person visitation is cancelled until further notice.

Dining:

  • The dining room is closed and we are delivering meals to our Health Care and Assisted Living residents. 
  • Independent Living residents can continue to pick up meals at the Rose Garden entrance.

Wellness & Leisure:

  •  All group activities and events are canceled for the foreseeable future.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.
  • Any non-medical transportation is suspended until further notice.

Laundry:

  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop will be closed until further guidance is received by the Virginia Department of Health.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his May 26 press conference, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • In-person visitation with family and friends is cancelled until further notice.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

Additional Positive COVID-19 Diagnosis at Hermitage Roanoke

We want to thank the Health Services Team for their excellent work in collecting COVID-19 test samples over the past 24 hours. Also, special thanks to Missy Jarvis for driving those tests kits to Richmond last night so we could receive test results as quickly as possible.

Unfortunately, the results of those tests are disappointing. We now have a total of 10 residents and 4 team members who have tested positive for COVID-19. All affected residents and their families have been notified. We have also notified the Virginia Department of Health (VDH) and the Virginia Department of Social Services (DSS) of these results.

 

Because of the number of positive cases, we must be certain to take every available precaution. Residents are asked to remain in their residences unless a trip out is absolutely necessary. The dining room is closed. We are delivering meals to our Health Care and Assisted Living Residents. Apartment residents can continue to pick up their meals at the Rose Garden entrance. All group activities and events are canceled for the foreseeable future. In-person visitation with family and friends will also be canceled and any non-medical transportation is suspended until further notice.      

The Hermitage Roanoke healthcare team will work within VDH guidelines to limit exposure to other residents, team members, and families. We plan to conduct additional COVID-19 testing at the direction of VDH.

Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.

Visitors:

  • In-person visitation is cancelled until further notice.

 

Dining:

  • The dining room is closed and we are delivering meals to our Health Care and Assisted Living residents. 
  • Independent Living residents can continue to pick up meals at the Rose Garden entrance.

Wellness & Leisure:

  •  All group activities and events are canceled for the foreseeable future.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop will be closed until further guidance is received by the Virginia Department of Health.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his May 26 press conference, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • In-person visitation with family and friends is cancelled until further notice.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

Moving Forward: Hermitage Roanoke’s COVID-19 Restrictions & Visitation Update

Over the weekend we received notice that a member of our physical therapy team tested positive for COVID-19. That team member was in contact with nine residents last week and all of those residents are being asked to quarantine. This morning, we also received notice that one Assisted Living resident tested positive for COVID-19. Contact tracing for this person is being completed today.

Due to these positive cases, we are closing the dining room effective immediately and will go back to our delivered meal program. We are canceling group activities and events and, sadly, we must also cancel in-person visitation with family and friends until further notice.

The Hermitage Roanoke healthcare team has been in contact with the Virginia Department of Health (VDH) and the Department of Social Services (DSS). We are working closely with VDH to limit exposure to other residents, team members, and families. Early indications from health department officials are that potential spread of the virus is minimal, because of the preparedness plans already implemented, but we must practice self-isolation until further notice. We will be working with VDH to also conduct COVID-19 testing starting today.

Our healthcare team will be in contact with the limited number of residents and team members who may have been in contact with the positive individuals to communicate and implement interventions as directed by the health department or other health professionals. The families of the residents who were exposed are also being contacted. Officials from the Virginia Department of Health may contact those individuals as well.

Again, following guidance from the Centers for Disease Control and Prevention (CDC), VDH, the Virginia Healthcare Coalition, and our Medical Director, all residents are asked to continue to practice physical distancing and wear masks when outside your apartment. Out of an abundance of caution, we are temporarily reinstating many of the restrictions we put in place when the pandemic first arrived, which you can find below, and we will continue to deep clean common areas and our health services areas in the community. As we move forward, this policy will remain in effect for the foreseeable future.

Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.

 

Visitors:

  • In-person visitation is cancelled until further notice.

Dining:

  • The dining room is temporarily closed and we will return to room-by-room meal delivery for Assisted Living and Dogwood Lane residents until further notice.
  • Independent Living residents will continue to pick up meals at the Rose Garden entrance.

Wellness & Leisure:

  • All outdoor and indoor group programs have been canceled.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop will be closed until further guidance is received by the Virginia Department of Health.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his May 26 press conference, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • In-person visitation with family and friends is cancelled until further notice.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

Moving Forward: Hermitage Roanoke’s COVID-19 Restrictions & Visitation Update

With Thanksgiving Day approaching, our visitation restrictions will unfortunately remain in place due to the ongoing pandemic. We will increase the number of timeslots available for scheduled visits on Thanksgiving Day to allow family and friends to see their loved ones.

Similar to previous years, Assisted Living residents and those on Dogwood Lane will be served a Thanksgiving meal in their respective dining areas. Independent Living residents may pick up their Thanksgiving meal at the Rose Garden entrance just as they do with all other meals.

Unless there are significant changes with the COVID-19 pandemic, we anticipate our Christmas Day plans to have similar guidelines.

Please call the front desk to schedule your visit today.

Sincerely,

James Stovall,
Executive Director

Visitors:

  • Scheduled visits are allowed in our Florida Room. Please call the receptionist to schedule all visits.

Dining:

  • Dogwood Lane residents will continue to eat in their neighborhood dining area.
  • Assisted Living residents are now able to utilize the main dining room for breakfast, lunch, and dinner. Appropriate distancing and PPE will be observed.
  • Independent Living residents will continue to pick up meals at the Rose Garden.

Wellness & Leisure:

  • Outdoor and indoor group programs are limited to 10 or less participants.
  • Physical distancing must be observed and masks should be worn.
  • Hallway and streaming programs will continue.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop has resumed services for Assisted Living residents. Distancing and PPE will be observed per guidance.
  • Dogwood Lane residents are unable to visit the beauty shop due to VDH restrictions.
  • Independent Living residents remain unable to enter the licensed areas of the community.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his May 26 press conference, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Scheduled visits are allowed in the Florida Room. Please call the receptionist to schedule all visits.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

Moving Forward: Hermitage Roanoke’s COVID-19 Restrictions & Visitation Update

To continue scheduled visits for our residents’ family and friends during the colder months, we will be moving our visiting location on Saturday, October 3.

Rather than being outdoors on the patio, we will be moving the visiting tables into the Florida Room, which is connected to the Main Lobby.

Visitors will continue to park in the front parking lot and walk to the right side of the building towards the patio. COVID-19 screening will be conducted prior to entry and visitors will be directed to one of two Florida Room entrances to see their loved one.

We do ask that our visitation guidelines continue to be followed. These guidelines will be posted at each table for reference. Failure to follow the posted guidelines could result in cancelation of the visit.

Thank you for your continued cooperation and support as we try to ensure the wellbeing of our residents and team.

Visitors:

  • Scheduled visits are allowed in our Florida Rooms. Please call the receptionist to schedule all visits.
    • Note: We are currently reviewing options for visitation during colder months.

Dining:

  • Dogwood Lane residents will continue to eat in their neighborhood.
  • Assisted Living residents will be able to utilize the main dining room for breakfast, lunch, and dinner beginning on September 14, 2020. Appropriate distancing and PPE will be observed.
  • Independent Living residents will continue to pick up meals at the Rose Garden.

Wellness & Leisure:

  • Outdoor and indoor group programs will resume but are limited to 10 or less participants.
  • Physical distancing must be observed and masks should be worn.
  • Hallway and streaming programs will continue.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop has resumed services for Assisted Living residents. Distancing and PPE will be observed per guidance.
  • Dogwood Lane residents are unable to visit the beauty shop during Phase 1 due to VDH restrictions.
  • Independent Living residents remain unable to enter the licensed areas of the community.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his press conference, Tuesday May 26, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Scheduled visits are allowed outside on the patio. Please call the receptionist to schedule all visits.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

Moving Forward: Hermitage Roanoke’s COVID-19 Restrictions Update

Updated: Monday, September 14 | 1:30 p.m.

As we continue to navigate our way through the pandemic, most of our restrictions have remained the same. Today, Roanoke City has a positivity rate of 9.1%, which continues to be a concern for our community.

Due to varying guidance from the Virginia Department of Health and the Department of Social Services, we are currently in Phase 1 for Dogwood Lane and in Phase 2 for Assisted Living. While we have had no positive resident cases of COVID-19, we feel it is in our community’s best interest to remain in these phases until we see an improvement in Roanoke City’s data.

Below is an outline of our current restrictions, which includes specific information noted for Assisted Living or Dogwood Lane:

Visitors:

  • Scheduled visits are allowed outside on the patio. Please call the receptionist to schedule all visits.
    • Note: We are currently reviewing options for visitation during colder months.

Dining:

  • Dogwood Lane residents will continue to eat in their neighborhood.
  • Assisted Living residents will be able to utilize the main dining room for breakfast, lunch, and dinner beginning on September 14, 2020. Appropriate distancing and PPE will be observed.
  • Independent Living residents will continue to pick up meals at the Rose Garden.

Wellness & Leisure:

  • Outdoor and indoor group programs will resume but are limited to 10 or less participants.
  • Physical distancing must be observed and masks should be worn.
  • Hallway and streaming programs will continue.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop has resumed services for Assisted Living residents. Distancing and PPE will be observed per guidance.
  • Dogwood Lane residents are unable to visit the beauty shop during Phase 1 due to VDH restrictions.
  • Independent Living residents remain unable to enter the licensed areas of the community.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his press conference, Tuesday May 26, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Scheduled visits are allowed outside on the patio. Please call the receptionist to schedule all visits.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

MOVING FORWARD: HERMITAGE ROANOKE'S PHASE 2 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

Updated: Monday, June 15 | 1:30 p.m.

As Virginia entered Phase 2, we at Hermitage Roanoke also entered our own Phase 2. Phase 1 was successful with the restrictions we lifted, specifically reopening the beauty shop with limited capacity, and allowing for limited transportation. We thank you for your continued cooperation in Phase 2.

Our goal remains to ensure the safety and wellbeing of Hermitage Roanoke’s residents. Therefore, our plans may be altered based on new information and the ability to remain successful in keeping the COVID-19 virus out of our community. We anticipate the next two phases could last two to four weeks at minimum depending upon many variables, including zero positive COVID-19 cases.

Hermitage Roanoke’s Phase 2 start date was Wednesday, June 10, 2020, and changes to restrictions in licensed areas were as follows:

Visitors:

  • Scheduled visits are allowed outside on the patio. Please call the receptionist to schedule all visits.

Dining:

  • Limited outdoor seating available at lunch.
  • Wellness & Leisure department will contact residents to schedule.

Wellness & Leisure:

  • Outdoor and indoor group programs will resume but are limited to 10 or less participants.
  • Physical distancing must be observed and masks should be worn. 
  • Hallway and streaming programs will continue.

Medical Transportation:

  • Available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families will be allowed to pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping will begin collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop reopened Tuesday, May 26.
    • Services are limited to one resident at a time.
    • Masks are required for both resident and beautician.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his press conference, Tuesday May 26, all residents and team members will continue to wear a face mask when in an indoor public space at the community.

During Phase 2, the 14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your continued cooperation and assistance with helping our community return to normal operations.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Scheduled visits are allowed outside on the patio. Please call the receptionist to schedule all visits.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: HERMITAGE ROANOKE'S PHASE 2 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

Dear Residents, Families, and Team Members:

As Virginia entered Phase 2, we at Hermitage Roanoke also entered our own Phase 2. Phase 1 was successful with the restrictions we lifted, specifically reopening the beauty shop with limited capacity, and allowing for limited transportation. We thank you for your continued cooperation in Phase 2.

Our goal remains to ensure the safety and wellbeing of Hermitage Roanoke’s residents. Therefore, our plans may be altered based on new information and the ability to remain successful in keeping the COVID-19 virus out of our community. We anticipate the next two phases could last two to four weeks at minimum depending upon many variables, including zero positive COVID-19 cases.

Hermitage Roanoke’s Phase 2 start date was Wednesday, June 10, 2020, and changes to restrictions in licensed areas were as follows:

Visitors:

  • Please call the receptionist to schedule all visits.

Dining:

  • Limited outdoor seating available at lunch.
  • Wellness & Leisure department will contact residents to schedule.

Wellness & Leisure:

  • Outdoor and indoor group programs will resume but are limited to 10 or less participants.
  • Physical distancing must be observed and masks should be worn.
  • Hallway and streaming programs will continue.

Medical Transportation:

  • For all regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

Laundry:

  • Families will be allowed to pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping will begin collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop reopened Tuesday, May 26.
    • Services are limited to one resident at a time.
    • Masks are required for both resident and beautician.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his press conference, Tuesday May 26, all residents and team members will continue to wear a face mask when in an indoor public space at the community.

During Phase 2, the 14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your continued cooperation and assistance with helping our community return to normal operations.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted

MOVING FORWARD: HERMITAGE ROANOKE'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

The recent announcement of Governor Northam’s multi-phase plan for reopening Virginia is wonderful news. Hermitage Roanoke is also working on a multi-phase plan specific to our community that will gradually ease our COVID-19 restrictions and slowly resume services and programs our residents have grown accustomed to in our community.

We appreciate your cooperation with the limitations that are in place to best protect our population from COVID-19 and ask that you continue to follow the guidelines implemented with each upcoming phase.

With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we entered Phase 1 of our plan Tuesday, May 26, 2020. As a reminder, Phase 1 could last for 2-4 weeks or longer. However, our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our community. 

Hermitage Roanoke’s Phase I reopening plan includes the following:

Laundry:

  • Families will be allowed to pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.

Housekeeping:

  • Housekeeping will begin collecting trash and performing housekeeping duties on a weekly basis.

Wellness & Leisure:

 

  • Outdoor group programs will resume but are limited to 10 or less participants.
  • Physical distancing must be observed and masks should be worn. 
  • Hallway and streaming programs will continue.

 

Beauty Shop:

 

  • The Beauty Shop reopened Tuesday, May 26.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and beautician.

 

Medical Transportation:

 

  • Only for essential medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.

 

Visitors:

  • Visitors will continue to be restricted during Phase 1. 
  • However, we hope to begin scheduled visits with guidelines and screening beginning in Phase 2. Additionally, all team members will continue to be screened upon entry through all three phases of our plan.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his press conference, Tuesday May 26, all residents and team members will continue to wear a face mask when in an indoor public space at the community.

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. Please be considerate of your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea. 

Thank you for your continued cooperation and assistance with helping our community return to normal operations.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

Much like what we are seeing with the Commonwealth of Virginia’s “Forward Virginia” plans, our teams are working diligently to implement multi-phased, community-specific plans for the rollout of services and programs for our residents and their families. 

Much like the Governor’s plan, we will be cautious as we move forward while taking steps to gradually grow services and programs that our residents have grown accustomed to at Hermitage Roanoke. These comprehensive plans address a myriad of services for residents, team members, guests, and families.

We will begin posting details of those plans beginning next week on Tuesday, May 26.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

As we have all heard, Governor Northam intends to announce plans to slowly begin re-opening businesses in the Commonwealth of Virginia next week. The Governor has shared that the re-opening process will be a multi-phased process over several weeks, all focused on minimizing hospitalizations throughout the state.

A Summary of the Governor’s Plan, from his website, includes:

  • Phase I (Lasting 2 – 4 weeks or longer)
    1. Stay-at-home – especially if you are vulnerable
    2. No social gatherings of more than 10 people
    3. Continued social distancing
    4. Continued teleworking
    5. Face coverings recommended in public
    6. Easing limits on business and faith communities
  • Phase II (Lasting 2 – 4 weeks or longer)
    1. Stay-at-home – especially if you are vulnerable
    2. No social gatherings of more than 50 individuals
    3. Continued social distancing
    4. Continued teleworking
    5. Face coverings recommended in public
    6. Further easing of business limitation
  • Phase III (Could be 10 – 12 weeks away, or more)
    1. Safer at home for vulnerable populations
    2. Remove ban on social gatherings
    3. Remove capacity limits in establishments
    4. Continue heightened cleaning and disinfection
    5. Possible other measures

I understand physical isolation and changes in the way we provide services are challenging, but we must remember who we serve. Our residents are generally of an age that is most vulnerable to contracting and dying from COVID-19. Therefore, our plans will be focused on protecting our most vulnerable residents.

Our goal always has been, and always will be, the safety and wellbeing of our residents and team members. To that end, I must stress that like the Governor’s multi-phased plan to re-open Virginia, the plans we are developing will be multi-phased and catered to each Pinnacle Living community. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of our communities.

I am sure we are all looking forward to “normal” life in our communities, but much like the plan for the Commonwealth, Pinnacle Living will not be “flipping a switch” to go back to the way things used to be.  In fact, we must all be prepared for significant changes in services, programs and policies until a proven vaccine is readily available, and even after that, gatherings with hundreds of residents may be a long way off.

It will take time to finalize and begin to implement the plans our teams are developing. Assuming we do not have a COVID-19 outbreak, we intend to share these plans with residents, families and team members by Friday, May 22, 2020.

Mother’s Day is just a few days away. I am very fortunate that both of my parents are living, and I truly miss spending time with them. Unfortunately, because of the COVID-19 crisis, face-to-face visits are not possible so please consider using technology to spend time with your loved ones in the coming days. Sadly, now is not the time for us to relax, we must continue to do the good work we are doing.

As a reminder, all restrictions concerning visitation, dining, events & programs, housekeeping services, transportation and medical services will remain in place and everyone will continue to be screened as they enter the community until at least May 25, 2020.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze.

Our team members continue to do heroic work, and for that I will be forever grateful. But I need to ask everyone to do a bit more. As businesses begin to re-open and life outside of our communities starts to look a little bit more normal in the coming weeks, remember those we serve are among the most likely to suffer from this virus. PLEASE remember to practice “physical distancing” of not less than six feet from people both inside and outside of our communities.

These precautions continue to be necessary, and we ask for your cooperation, support, and understanding as we continue to respond to this rapidly evolving situation.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A Coronavirus (COVID-19) Update From Pinnacle Living President and CEO Chris Henderson

As we begin week 7 of the COVID-19 protocols put in place to protect both residents and team members, it is important to note that we are not yet near the finish line. As of this morning, there are nearly 9,000 confirmed cases of the virus state-wide with 1,500 Virginian’s hospitalized and sadly more than 300 deaths related to this horrible disease. Depending on which website you visit, or which newscast you tune in to, we may be weeks away from our worst days in Virginia.   

We understand physical isolation is challenging. We all miss socializing with friends over meals, group exercise classes and visits with families. Most don’t see the efforts being made by every Pinnacle Living team member as they struggle to balance their call to serve residents with their personal need to protect loved ones.  

Our communities are posting signs at our entrance ways that read “HEROES WORK HERE!” and our leadership teams are working daily to express our appreciation for those who go above and beyond to live our Mission of Enriching Life’s Journey. The other day a photo was posted on one of our community Facebook pages with a team member holding a sign that said, “NOT ALL SUPER HEROS WEAR CAPES!” In all honesty, that sign brought tears to my eyes.

Our residents and volunteers are also going above and beyond by providing cards and phone calls to residents and by sewing masks and gowns to protect our team.

To everyone, I say THANK YOU!  

As I said in the opening sentence of this update, we are not yet near the finish line, and we have a long way to go before this crisis is behind us. Now is not the time for us to relax, we must persevere and continue to do the good work we are doing. As a reminder, the following restrictions remain in place for the foreseeable future:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

A REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and coworkers 
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
    • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
    • All approved visitors will be actively screened using a series of questions upon each visit
    • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A New Phrase - “Physical Distancing”

A recent Washington Post article shared the following perspective. Daniel Aldrich, a professor of political science and public policy at Northeastern University, is concerned that the term “social distancing” is misleading and that its widespread usage could be counterproductive. The World Health Organization has come to the same conclusion. Last week, it started using the term Aldrich prefers: “physical distancing.”

Aldrich says efforts taken to slow the spread of the coronavirus should encourage strengthening social ties while maintaining physical distance. 

While Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests and contractors, we want to stress the importance of maintaining contact with friends and loved ones while maintaining physical distance from all – not just those who have been exposed or are sick. This is the time for us to check on friends and neighbors by phone, email, video chat or through the multitude of social media connections available today.     

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.  

Please review the following list of practices that remain in place and note the updated practices in bold below:

PINNACLE LIVING RESIDENTS:

DINING

    • Except for select dining areas in health services, all dining venues are closed

 

  • Each community has implemented meal-delivery service with limited menus

 

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

 

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 

 

  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Thanks to our Team Members + Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. 

We would like to lift-up the exceptional work our team members are doing. Although the epidemic of COVID-19 has touched nearly all parts of Virginia, our team members — who are essential in providing services to our residents — continue to perform above and beyond the call of duty despite the personal challenges they face.

As we thank our team for their outstanding work with this update, we continue to be vigilant. There are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to avoid social gatherings, restrict travel outside of the community, and for everyone to take note of the following changes being made in each Pinnacle Living Community:

PINNACLE LIVING TEAM MEMBERS:

  • Thank you for the work you are doing!
  • If you are ill, please reach out to your supervisor, and do not come to work 
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus
  • Remove last 2 bullets

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 
    • Team members continue to work with residents to create self-directed programs for those who are interested
  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people; and avoid touching eyes, nose, and mouth.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. The epidemic of COVID-19 has touched nearly all parts of Virginia and things are likely to only get worse before they get better.  

The disease is no longer confined to travelers returning from China or Italy but is now regarded as “community spread.” COVID-19 is caused by a type of coronavirus, which is more virulent than the seasonal flu and has a much higher mortality rate than the flu.   

To that end, there are no plans to relax practices and services currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. Avoid social gatherings, no traveling outside of the community, and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents: 

  • Dining
    • Except for select dining areas in health services, all dining venues are closed 
    • Each community has implemented meal-delivery or carry-out meal service with limited menus
    • Delivered meals will be available for those who are unable to participate in the carry-out meal program
    • Should the spread of COVID-19 continue, communities will move to meal-delivery service only, in the coming days
  • Events, Programs, and Activities
    • All programs are canceled 
      • Team members are sharing suggested self-directed programs for those who are interested
    • All fitness, wellness, library, and creative arts spaces are closed
  • Housekeeping Services
    • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
    • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
    • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services
  • Clinic Visits, Medical Appointments, and Physical Therapy Services  
    • If your community has a clinic or clinic hours, all routine medical services will be canceled
    • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
    • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
    • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
    • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter our communities 
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
  • All approved visitors will be screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address this matter
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We are screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Please wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. To that end, all residents are encouraged to practice cautionary isolation as recommended by health officials; limit social gatherings and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents:

Dining

  • Except for select dining areas in health services, all dining venues are closed as of 11 a.m. today
  • Each community is developing plans for carry-out meal service with limited menus
  • Delivered meals will be available for those who are unable to participate in the carry-out/take-out meal program
  • The number of options available for carry-out and delivery will be limited

Events, Programs, and Activities

  • All programs are canceled
    • Team members are developing suggested self-directed programs for those who are interested
  • All fitness, wellness, and creative arts spaces are closed

Housekeeping Services

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

    • Effective immediately, no outside visitors or guests will be permitted to enter our communities
      • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

 

  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care

 

  • All approved visitors will be actively screened using a series of questions
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address this matter
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will begin screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Please wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. 

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Temporary Visitation Restrictions in Effect

Pinnacle Living has been closely monitoring the evolving Coronavirus (COVID-19) outbreak in Virginia and has been taking appropriate precautionary measures to prevent entry of Coronavirus into our communities. There are no known cases of COVID-19 within any Pinnacle Living community.

However, now that there are several confirmed cases of COVID-19 throughout Virginia, Pinnacle Living is taking additional precautionary measures, effective immediately, to ensure the health, wellbeing, and safety of our residents, their families, and our team members.

Following guidance from the Centers for Diseases Control and Prevention (CDC), the Virginia Department of Health (VDH), and the Central Virginia Healthcare Coalition, and out of an abundance of caution, Pinnacle Living has implemented the following temporary visitation restrictions, effective immediately.

For Guests, Visitors, Family Members, Vendors, Contractors and Volunteers:

  • Effective immediately, no outside visitors or guests will be permitted to enter the licensed areas (including licensed Independent Living, Assisted Living, Memory Support and Health Care) in our communities. We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media and other means.
  • Visits will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All visitors will be actively screened using a series of questions and a body temperature check.
  • Visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves.
  • During a visit, all visitors must limit physical contact with residents and others, as well as limit their movement within our communities.
  • Before visiting, please contact the community to be connected with a team member who can discuss any requests.
  • All approved guests must complete the visitor health screening checklist prior to each visit.
  • No guests will be permitted to dine in any dining venue.

For Pinnacle Living Residents:

  • Our residents always have the right to enter and exit their Pinnacle Living community as they wish.
  • However, visits to the licensed areas of the community, as outlined above,  will only be permitted with the approval of the community Executive Director when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • We request that all residents immediately notify the Clinic or the Director of Nursing if they are experiencing any cold or flu-like signs and symptoms.
  • We will continue to inform residents of the potential risks associated with attending events outside our communities.
  • Community events, programs and dining options may be modified or canceled in each community based upon the current information we have available from local, state and federal health officials
    • For example – all self-serve food and beverage options such as salad bars, buffets, coffee and water dispensers will be suspended immediately.
  • Please monitor Touchtown for any changes to scheduled programming

For Pinnacle Living team members and contract employees:

  • We are monitoring all team members for signs and symptoms of Coronavirus and for potential exposure.
  • If you have known exposure to the Coronavirus, please communicate this immediately to your supervisor.
  • We will continue to educate all team members on the process of self-reporting, which includes travel history and signs/symptoms of respiratory illness.
  • All private duty and agency personnel, working in licensed areas of the community, shall report to a designated nursing team member a minimum of 15 minutes prior to the start of each shift for a brief body temperature check and to answer a series of questions.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. If you need or have a scheduled appointment for medical services or care, please call ahead to your primary care physician or to the Clinic before departing for that visit. Please consider deferring non-emergent medical care for the foreseeable future. 

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation.

Visitation restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.