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About Roanoke Retirement Community

Positive COVID-19 Diagnosis Update at Hermitage Roanoke

Updated: Tuesday, November 17 | 4:45 p.m.

On Monday, November 16, 2020, we retested 100% of our team members, Assisted Living residents, and Dogwood Lane residents. The latest results show that two additional team members and two additional residents returned positive COVID-19 results, which means we now have a total of 13 residents and six team members who have tested positive for COVID-19. However, we do anticipate the residents and team members who previously tested positive to be cleared within the next week. All affected residents and their families have been notified. We have also notified the Virginia Department of Health (VDH) and the Virginia Department of Social Services (DSS) of these results.

As mentioned in our previous update, we will continue to take every available precaution, including use of appropriate Personal Protective Equipment (PPE) and frequent sanitizing of surfaces. Residents are asked to remain in their residences unless a trip out is absolutely necessary. 

The Hermitage Roanoke healthcare team continues to work within VDH guidelines to limit exposure to other residents, team members, and families. We plan to conduct additional COVID-19 testing at the direction of VDH.

Should you have any questions, please do not hesitate to contact James Stovall, Executive Director at (540) 767-6810 or Missy Jarvis, Director of Nursing at (540) 767-6833.


  • In-person visitation is cancelled until further notice.


  • The dining room is closed and we are delivering meals to our Health Care and Assisted Living residents. 
  • Independent Living residents can continue to pick up meals at the Rose Garden entrance.

Wellness & Leisure:

  • All group activities and events are canceled for the foreseeable future.

Medical Transportation:

  • Transportation is available for regularly scheduled medical appointments.
  • Services are limited to one resident at a time.
  • Masks are required for both resident and driver during transport.
  • Any non-medical transportation is suspended until further notice.


  • Families may pick up and drop off laundry at the delivery area.

Packages & Outside Items:

  • All packages (non-perishable only) will be held for 24 hours at community prior to being delivered to the recipient.


  • Housekeeping continues collecting trash and performing housekeeping duties on a weekly basis.

Beauty Shop:

  • The Beauty Shop will be closed until further guidance is received by the Virginia Department of Health.

Face Masks:

  • In adherence to Governor Northam’s statewide mask mandate announcement during his May 26 press conference, all residents and team members will continue to wear a face mask when in an indoor public space in the community.

14-day isolation restrictions will continue for those returning from medical appointments, hospital visits, stays at skilled nursing facilities, and contact with friends or family outside of visits scheduled through reception.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

Thank you for your understanding and commitment to ensuring the well-being of our residents and team members.

Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • In-person visitation with family and friends is cancelled until further notice.
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • Inside visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

Hermitage Roanoke and Pinnacle Living have provided regular updates since the beginning of the COVID-19 Pandemic.